Neptuno Hires
DESDE 1972FAQ

Frequently asked questions

Полная страховка включенаНеограниченный пробегДоставка в аэропорт 24чПомощь RACE 24чБез скрытых платежейБесплатная отмена 72чНовый паркС 1972 года в КальпеПолная страховка включенаНеограниченный пробегДоставка в аэропорт 24чПомощь RACE 24чБез скрытых платежейБесплатная отмена 72чНовый паркС 1972 года в КальпеПолная страховка включенаНеограниченный пробегДоставка в аэропорт 24чПомощь RACE 24чБез скрытых платежейБесплатная отмена 72чНовый паркС 1972 года в КальпеПолная страховка включенаНеограниченный пробегДоставка в аэропорт 24чПомощь RACE 24чБез скрытых платежейБесплатная отмена 72чНовый паркС 1972 года в Кальпе

Cars: no deposit; as with any car hire company, only the fuel is pre-authorised (€120 to €250) and released when you return it full. Motorbikes: €300 (125cc) or €450 (350cc). Vans: €300. Refunded in full if there is no damage.

Yes, we accept debit and credit. The card must be in the driver's name; third-party cards and cash are not accepted.

Photo ID, a credit or debit card in your name and a valid licence: for cars and vans, a B licence held for at least one year; for 125cc scooters, A1 or a B licence held 3 years; for 350cc motorbikes, A2. EU licences are valid as they are; with a non-EU licence, bring the International Driving Permit as well.

21 for cars and vans, with a B licence held for at least one year. 18 for motorbikes: 125cc with A1 or a B licence held 3 years; 350cc with A2.

Yes. Cars include SCDW Premium insurance with zero excess: vehicle damage, theft with a police report, glass, tyres, underside and roof, passenger cover and 24h RACE roadside assistance. Motorbikes and vans come with fully comprehensive insurance with an excess of €300 to €450.

Cars and motorbikes: unlimited kilometres, no distance charges. Vans: 300 km per day included; extra kilometres cost €0.20 (small), €0.25 (medium) or €0.30 (large) each.

Yes, at Alicante and Valencia airports, 24 hours a day and free of charge. Give us your flight number when booking: we track the arrival and wait for you in the terminal even if it is delayed. Only cars are delivered at the airports; scooters and vans are delivered at our other points.

Calpe office and deliveries: Monday to Saturday, 9:15 to 19:00. Alicante and Valencia airports: 24 hours. If you need something outside those hours, just ask.

Full to full: we hand it over with a full tank and you return it the same. If it comes back short, you pay the fuel used plus a €25 refuelling fee. You can also pay for the fuel at pick-up, at pump price with no fee, and return it as it is.

Yes, the second driver is free. They must be present at pick-up with a valid licence and meet the same requirements.

Only to Portugal and France, by telling the office before pick-up so we can adjust the insurance. Within Spain, cars can go anywhere on the mainland; vans anywhere in Spain except the Balearics.

No. Only a credit or debit card in the driver's name.

Yes, free cancellation up to 72 hours before pick-up. No penalty, no questions asked.

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