Neptuno Hires
DESDE 1972FAQ

Frequently asked questions

Full SCDW insurance includedUnlimited mileageAirport delivery 24hRACE 24h assistanceNo hidden feesFree cancellation 72hNew fleetSince 1972 in CalpeFull SCDW insurance includedUnlimited mileageAirport delivery 24hRACE 24h assistanceNo hidden feesFree cancellation 72hNew fleetSince 1972 in CalpeFull SCDW insurance includedUnlimited mileageAirport delivery 24hRACE 24h assistanceNo hidden feesFree cancellation 72hNew fleetSince 1972 in CalpeFull SCDW insurance includedUnlimited mileageAirport delivery 24hRACE 24h assistanceNo hidden feesFree cancellation 72hNew fleetSince 1972 in Calpe

Cars: no deposit; as with any car hire company, only the fuel is pre-authorised (€120 to €250) and released when you return it full. Motorbikes: €300 (125cc) or €450 (350cc). Vans: €300. Refunded in full if there is no damage.

Yes, we accept debit and credit. The card must be in the driver's name; third-party cards and cash are not accepted.

Photo ID, a credit or debit card in your name and a valid licence: for cars and vans, a B licence held for at least one year; for 125cc scooters, A1 or a B licence held 3 years; for 350cc motorbikes, A2. EU licences are valid as they are; with a non-EU licence, bring the International Driving Permit as well.

21 for cars and vans, with a B licence held for at least one year. 18 for motorbikes: 125cc with A1 or a B licence held 3 years; 350cc with A2.

Yes. Cars include SCDW Premium insurance with zero excess: vehicle damage, theft with a police report, glass, tyres, underside and roof, passenger cover and 24h RACE roadside assistance. Motorbikes and vans come with fully comprehensive insurance with an excess of €300 to €450.

Cars and motorbikes: unlimited kilometres, no distance charges. Vans: 300 km per day included; extra kilometres cost €0.20 (small), €0.25 (medium) or €0.30 (large) each.

Yes, at Alicante and Valencia airports, 24 hours a day and free of charge. Give us your flight number when booking: we track the arrival and wait for you in the terminal even if it is delayed. Only cars are delivered at the airports; scooters and vans are delivered at our other points.

Calpe office and deliveries: Monday to Saturday, 9:15 to 19:00. Alicante and Valencia airports: 24 hours. If you need something outside those hours, just ask.

Full to full: we hand it over with a full tank and you return it the same. If it comes back short, you pay the fuel used plus a €25 refuelling fee. You can also pay for the fuel at pick-up, at pump price with no fee, and return it as it is.

Yes, the second driver is free. They must be present at pick-up with a valid licence and meet the same requirements.

Only to Portugal and France, by telling the office before pick-up so we can adjust the insurance. Within Spain, cars can go anywhere on the mainland; vans anywhere in Spain except the Balearics.

No. Only a credit or debit card in the driver's name.

Yes, free cancellation up to 72 hours before pick-up. No penalty, no questions asked.

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