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Glossary

Meet and greet

Someone waiting for you in arrivals with the car ready — no desk, no shuttle bus.

Meet and greet is the airport handover model where a member of staff waits for you in arrivals with the vehicle ready and the paperwork done. It is the alternative to the usual routine: find the desk, queue, then take a shuttle bus to an off-site compound.

The difference shows most on night or delayed flights, when the desk has closed or the queue is long after a day of travelling.

What to check

That the service is available at your actual arrival time and not just in office hours, and that there is no supplement for a delayed flight. That is where some companies apply out-of-hours charges.

How we do it at Neptuno

At Alicante and Valencia airports we operate 24 hours. You give us the flight number when you book, we track the arrival and we are there whenever you land. No supplement for delays or out-of-hours handover.

Hire without the small print.

Zero-excess insurance, no deposit, unlimited kilometres and free cancellation up to 72h before.

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