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Glossary

Roadside assistance

Help if the vehicle breaks down or is immobilised during the rental.

Roadside assistance covers the incidents that leave a vehicle immobilised: mechanical failure, flat battery, puncture, lost keys or an accident. It normally includes roadside repair or a tow to a garage.

Two things are worth checking: the hours — some cover only operates in office hours — and whether it includes a replacement vehicle for a serious breakdown, which is what decides whether you lose the rest of your holiday.

What is usually excluded

Misfuelling, running out of fuel, damage from off-road driving and keys locked inside the car are sometimes treated as negligence and billed separately.

How we do it at Neptuno

Every vehicle carries RACE roadside assistance, 24 hours a day, 365 days a year, included in the rate. Cover on the road at any hour, independent of our office hours.

Hire without the small print.

Zero-excess insurance, no deposit, unlimited kilometres and free cancellation up to 72h before.

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